TCF Financial Corp. Those branches officially became Huntington locations last week, and investment accounts from TCF customers transferred to Huntington on Monday, the combined company said.
Next month, trust and investment management services will make the transition. At the time, bank officials began notifying customers of plans to replace the TCF name and branding, a move that the company said would come in the fourth quarter. Federal Deposit Insurance Corp. Arvada, a community located in Colorado USA, is a city not like others as it lies closely to metropolitan Denver Landmark Monuments is a full-service monument company in Cheyenne, creating some of the finest personalized headstones, custom monuments and benches After dealing with a frustrating phone service, many felt the need to head into the bank branches, including those in Grosse Pointe Woods, Royal Oak and elsewhere, for help.
Ken Suwinski, 78, of Berkley, said he has been to the old TCF bank branch in Royal Oak on Crooks Road every day for the last week and a half — every day and twice Thursday — to try to straighten out issues that arose after the move to shift TCF customers into the Huntington system. He didn't have online access to his bank accounts at various times, he had trouble with bill payments, and he's unable to use his debit card.
One point of concern: As part of the switch to the Huntington system, he said, a list of all the companies and people he regularly pays online just vanished. Another trouble spot: The debit card he received Thursday morning at home from the bank wouldn't work when he tried to pay for gas for his wife's car that same day. He can use it as a credit card, but not a debit card. Suwinski doesn't use cash, just a debit card to pay for items, so it's a bad situation to be in overall.
He did get some cash from a teller to deal with the inability to use the card. The issue now, he said, is that the bank changed his PIN but he wants to keep the same PIN and they're going to try to work that out. A woman who visited the Royal Oak branch on Crooks Road on Thursday declined to give her name but said she has received three debit cards so far and none work after the merger.
She is going to try to wait a while longer to see whether the kinks eventually somehow will be worked out. It's not news to hear of glitches with bank mergers. But it's frustrating when consumers who face a long list of other challenges in their lives suddenly must refocus their efforts to fix issues with a bank account. In early , Huntington Bank was hit with a slew of similar complaints about debit cards and online banking after a merger with FirstMerit Bank.
Huntington apologized for the inconvenience and indicated that debit card issues had been resolved some time ago. She noted that customers received welcome kits with step-by-step instructions to access their accounts online. Burris said all TCF bank branches and systems have now been converted to Huntington. She noted that the branches opened on schedule as Huntington on Oct. Huntington announced branch closures or consolidations across the footprint as a result of the merger.
The bank said Thursday that branches have closed already and the final 82 will close at the end of the day on Oct. That conversion will be completed in Jeremy Bond, 42, of Mount Pleasant, says he's now happy his situation has finally been resolved.
He even bought cookies at the local Meijer and took them into his branch for the people who work there once things got on track. He understood how stressful everything was for them. And he was thankful that the branch employees did their part to fix the problem. In June, it was announced that TCF customer accounts would be converted to Huntington's systems in the fourth quarter.
The new Huntington is to have dual headquarters: its main headquarters in Columbus, Ohio, and a commercial banking headquarters in Detroit, inside the new story downtown tower that is under construction. Bond applauds the early communication that he received about the merger between Huntington and Detroit-based TCF. The paperwork seemed to spell things out pretty well, he said, such as telling customers that they'd need to temporarily stop making online bill payments as of Oct.
The accounts would officially go offline Oct. Trademark application may offer clue.
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